Terms & Conditions

Agreement

The following are the terms and conditions upon which q|co design agrees to sell products to the customer. Unless different terms are agreed upon in writing, these terms and conditions constitute a legally binding contract between q|co and customer. Any purchase of q|co products or services constitutes customer's agreement to terms and conditions listed below.

Payment

We accept payment via credit card, check, wire transfer, or paypal.

Custom projects will be billed a non-refundable deposit consisting of material costs plus 50% of design and manufacturing fees to initiate production. The remaining balance, sales tax (if applicable) and shipping charges will be due upon completion. Shipping must be paid in full prior to ship date. Customer agrees to pay a finance charge of 5% on any outstanding balances not paid within 30 days.

All other orders require full payment upfront. Sales tax and shipping charges will be billed separately.

Sales and Use Tax

Sales Tax is collected on all sales/shipments made within Colorado unless a valid resale certificate is presented at time of payment. This may include state, local, and district sales tax, depending on the shipping address.

In cases where sales tax is not collected by q|co, customer is responsible for use tax reporting and payment.

Shipping

Most q|co products are made to order and shipped in custom crates. Shipping charges are calculated based on destination, product weight, dimensions, and delivery needs. To protect against loss and damage, all packages are both trackable and insured.

Customer will be contacted within one week of purchase to discuss shipping options. At this time, customer should alert q|co of any special circumstances that need to be accommodated: lift gate, in-home delivery, delayed delivery, etc. We will do our best to ensure that delivery method and timing align with customer's needs and schedule.

Unless otherwise noted, all standard deliveries are curbside deliveries. Customer is responsible for receiving the delivery, inspecting for damages, product placement/installation, and disposal of packaging materials.

White glove service is required for select products and includes in-home delivery, product placement/installation, and removal of packaging materials. For all other products, the service is available on request and requires an additional 3-10 days for handling.

Once products are ready to ship, q|co will contact the customer to confirm schedule, finalize shipping details, and collect final payment. Any remaining balance, sales tax (if applicable) and shipping charges must be paid in full prior to ship date.

Customer will receive email notification with tracking number once order has shipped. Fees incurred due to customer error—including missed appointments, failed deliveries, and address change—are the sole responsibility of the customer.

In select cases, customer may opt to specify carrier and independently arrange shipping and delivery. If approved, customer must arrange for direct payment and is solely responsible for insurance, tracking, and damage claims. Product pick-up must be scheduled and approved with q|co a minimum of three days in advance. q|co has no liability once product has been collected by the carrier.

Shipping is non-refundable on any order that has shipped.

INTERNATIONAL
International shipments may incur additional fees including customs, duties, and value added tax. These fees will be collected upon arrival and are the sole responsibility of the customer. q|co is required to disclose the full value of each package and cannot modify receipts and/or invoices. If purchase is intended as a gift, please contact q|co in advance.

Returns

Returns will be accepted on in-stock items only. Made-to-order items and custom projects are not eligible for return. Please carefully review the dimensions on each product before placing order to ensure not only that product will fit in selected space but also that product will fit through any doors, stairwells, etc. required to get to selected space.

To make a return, please notify us at inquire@q-co.design within 10 days of delivery. Items sold as in-stock are eligible for refund, store credit, or exchange if return is requested within this period.

Outbound shipping and delivery charges are non-refundable. Return shipping is the sole responsibility of the customer and must be trackable, insured, and pre-paid. q|co is not responsible for any loss or damage incurred during return shipping. Item must be received in original condition and packaging within 30 days of written return approval. Refunds will be issued in the form and amount of initial payment less outbound shipping fees and 15% restocking fee. Please allow 5-10 business days for processing. Restocking fee does not apply on requests for store credit or exchange.

In the case of damaged, defective, or incorrect order, please notify us at inquire@q-co.com within three days of delivery. Damaged items are eligible for repair, replacement, or refund as appropriate. Please see "Damages" below for guidelines on filing a claim.

In the case of defective or incorrect orders, customer may not be responsible for return shipping costs. q|co will work with customers to ensure the issue is resolved to the best of our ability.

Cancellations

To cancel a recent order, please contact us at inquire@q-co.design. The following guidelines apply.

Cancellations on in-stock items can be made at any date prior to shipping. Note: In-stock items often ship within 1-3 days so it's important to notify us as soon as possible.

Cancellations on made-to-order products (with standard finishes) received within 24 hours will be issued a full refund. Any cancellation requests received between 24 hours and five days after order placement will be issued a partial refund consisting of the total amount paid less 20% cancellation fee and any material and/or labor costs incurred.

No cancellations will be accepted on rush orders or custom projects.

Warranty

q|co warrants that products will be free from defect in material and workmanship under normal use and service for two years following date of delivery. This warranty applies only to the original purchaser of items and does not apply to any items sold "as is". Items must have been purchased through q|co or q|co authorized reseller/distributor to qualify.

Warranty claims must be emailed to inquire@q-co.design within 10 days of occurrence and should include description and photos for initial assessment. q|co reserves the right to inspect damaged or defective product before having any obligations under this limited warranty. All shipping costs from purchaser to q|co inspection facility shall be borne solely by the purchaser.

The following conditions are not covered under warranty:

Damages caused by carrier
Issues arising from improper installation, assembly, cleaning, or care
Damages due to accident, misuse, recklessness or negligence
Normal wear and tear
Customer provided upholstery material
Natural aging and variations of materials
Post-purchase (consumer or third party) modifications to q|co products
For lighting, drivers or use of higher wattage bulbs than indicated
Exposure to extreme conditions or variations in temperature

q|co shall, at our discretion and costs, repair or replace any product which is defective in workmanship or materials covered by this warranty. q|co shall not be liable for any damages—incidental, consequential, or other—nor shall we be responsible for backpay of costs incurred prior to q|co inspection and written approval of warranty claim.

Damages

Please carefully inspect packages upon delivery. Any apparent or visible damages to shipping container should be noted on delivery receipt and signed by both customer and carrier.

All damage claims must be reported in writing within 3 days of delivery. Please direct claims to inquire@q-co.design. Damage claims require photo documentation including clear images of: shipping label, each side of the shipping container, and any damage to product within. Customer is required to retain all original shipping materials until further notice. In the case of concealed damages, or those not apparent upon delivery, the same timeline and documentation requirements apply. Damage claims often result in an inspection report filed by the carrier and cannot be granted on products which have been installed or assembled. Failure to file written damage claim within 3-day period, supply proper photo documentation, or retain shipping materials will likely invalidate any claim.

For all damage claims filed within the 3-day period, q|co will work with the customer to repair, replace, or refund damaged products as appropriate. Products must be unassembled and in original packaging.

Lead Times

Most q|co products are made-to-order and shipped directly from our Colorado design and manufacturing house. Lead times are estimates and vary by product and current production schedule, see individual product pages for details. Lead times begin with receipt of payment and do not include shipping/transit time.

Please alert q|co as soon as possible (ideally prior to purchase) if a specific deadline is required, even if that deadline falls within the estimated lead time. We will do our best to accommodate these needs and will alert customer immediately if we anticipate any delays.

In-stock items are marked with READY TO SHIP and typically ship within one week.

Rush Orders

Rush orders can often be accommodated and incur a 20-30% rush fee depending on requested timeline and availability of materials/vendors. Once a rush order has been approved and paid in full, no cancellations will be accepted. Rush fees and shipping costs are non-refundable.

Custom Projects

Limited customization is available on most q|co products, see individual product pages for details. Customization of existing products beyond the options listed is considered on a case-by-case basis and requires an additional design fee plus any associated increase in labor and material costs.

Custom projects will be billed a non-refundable deposit consisting of material costs plus 50% of design and manufacturing fees to initiate production. The remaining balance, sales tax (if applicable) and shipping charges will be due upon completion. Custom projects will not ship until paid in full.

q|co does not accept returns or cancellations on custom projects.